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Welcome to the technical information website.
We support GE, GE Profile, Monogram and Moffat brands.

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New SAP Claims System

New SAP Service Training Video

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Recalls

GE Profile™ Front Load Clothes Washers Recall- 2012

Moffat®, GE® and GE Profile™ Plastic Tub Dishwasher Recall - 2012

Monogram® Gas Pro Rangetop with Grill Recall - 2011

GE Front Load Washer Recall - 2010

Monogram & Profile Top Control Dishwasher Recall - 2010

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NEW Dishwasher Service Letters

Document Title Revision  
Door Not Latching or Staying Latched - 15-DW-08
GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
Jun 02, 2015 Door Not Latching or Staying Latched - 15-DW-08
Capless Fine Filter 15-DW-10
GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
May 27, 2015 Capless Fine Filter 15-DW-10
Stainless Steel Tub - Tub Leaks 15-DW-07
all GE Stainless steel tub dishwashers
May 27, 2015 Stainless Steel Tub - Tub Leaks 15-DW-07
Top Control Dishwasher  Water on the Floor 15-DW-06
GDWT608VWW, DWT280VSS, PDWT300VWW, GDWT608VBB CDWT980VSS,PDWT200VBB,PDWT300VBB, GDWT668VSS PDWT200VWW, PDT280VSS, PWT380VSS, DWT580VSS
May 27, 2015 Top Control Dishwasher  Water on the Floor 15-DW-06
Door Leaks on 2013 and Later SS Tub Dishwashers 15-DW-05
CDT725S, CDT765S, GDF570S, GDT580S, GDT720S, PDT750S, PDT760S, ZDT800S and ZDT870S
May 27, 2015 Door Leaks on 2013 and Later SS Tub Dishwashers 15-DW-05
Improving Dry Results 15-DW-04
GDF510P_D_, GDF520P_D_, GDT530P_D_, GDF540H_D_ and GDT550H_D_
May 27, 2015 Improving Dry Results 15-DW-04
Reports of No Water, Low Water Level 15-DW-03
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
May 27, 2015 Reports of No Water, Low Water Level 15-DW-03
Loose Tub Mastic 15-DW-01
GDF570S, GDT580S, GDT720S, PDT750S, CDT725S, PDT760S, CDT765S, ZDT800S and ZDT870S
May 27, 2015 Loose Tub Mastic 15-DW-01
Upper Rack Binding 15-DW-02
GSC3, GSD1, GSD2, GSD3, GSD4, HDA2, HDA3, MSD2
May 27, 2015 Upper Rack Binding 15-DW-02
Door Hinge Bracket Replacement 14-DW-15
ZBD, CDW, PDW, CDWT, PDWT, GDWT
May 27, 2015 Door Hinge Bracket Replacement 14-DW-15
Upper Rack Wash Concerns 14-DW-08
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725 and ZDT800.
May 27, 2015 Upper Rack Wash Concerns 14-DW-08
Water on floor, under door 14-DW-05
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800, ZDT870
May 27, 2015 Water on floor, under door 14-DW-05
Factors Associated with Wash Performance or Detergent Wash Out 14-DW-01
GDF510P, GDF520P, GDT530, GDF540H, GDT550H, GDF570G, GDT720S, PDT750S, CDT725S
May 27, 2015 Factors Associated with Wash Performance or Detergent Wash Out 14-DW-01
31-30642
Jun 08, 2015 31-30642
Current Sense Module (15-DW-09)
GSC3500, GSD2100, GSD2101, GSD3300,GSD3360,GSD4000, MSD2100
Jul 10, 2015 Current Sense Module (15-DW-09)
Current Sense Module (15-DW-11)
CDT725SSF6 GDF540H_ _ 6 GDT580S_ F6 PDT760S_ F7 CDT765S_F7 GDF570S_ F6 GDT720S_ H6 ZDT800S_ F7 GDF510P_D6 GDT530P_ D6 PDT750S_ F7 ZDT870S_ F7 GDF520P_ _6 GDT550H_ D6
Sep 22, 2015 Current Sense Module (15-DW-11)
Damaged Detergent Dispenser Door (16-DW-01)
GDT650S, PDT660S
Jan 26, 2016 Damaged Detergent Dispenser Door (16-DW-01)

NEW Cooking Service Letters

Document Title Revision  
Door handle is loose or broken 14-RA-01
PC2B930DET2WW, PCB900DR3WW, PCB900DR4BB,PCB900DR4WW, PCB909DR2WW, PCB909DR3WW, PCB909DR4WW,PCB969DR3WW, PCGB930DET3BB, PCGB930DET3WW, PCS905DR2BB, PCS905DR2WW, PCS905DR4BB, PCS905DR4WW, PCS968DR2BB, PCS968DR2WW, PCS968DR4BB, PCS968DR4WW, PGS968DER2BB
May 29, 2015 Door handle is loose or broken 14-RA-01
Surface Burners (Erratic Ignition) (14-RA-02)
Gas Range - Sealed burners
May 29, 2015 Surface Burners (Erratic Ignition) (14-RA-02)
Dim Display Digits on Clock (14-RA-03)
PT7550SF1SS, PCT7050DF1WW, PCT7050SF1SS
May 29, 2015 Dim Display Digits on Clock (14-RA-03)
Wall Oven Door Hinge (14-RA-04)
JCK1000DFBB, JCK1000SFSS, JCK3000DFBB JCK3000DFWW, JCK3000SFSS, JCK5000DFBB JCK5000DFWW, JCK5000SFSS, JCT3000DFBB JCT3000DFWW, JCT3000SFSS, JCT5000DFBB JCT5000DFWW, JCT5000SFSS, PCT7050DFBB PCT7050DFWW, PCT7050SFSS, PT7550SFSS
May 29, 2015 Wall Oven Door Hinge (14-RA-04)
F97 Fault Code Displayed on Double Wall Ovens (14-RA-05)
PT7550SF
May 29, 2015 F97 Fault Code Displayed on Double Wall Ovens (14-RA-05)
Bake burner ignition issues (14-RA-06)
PCGB930DET, PCGB930SET, PCGB980SET, CCGS985SET
May 29, 2015 Bake burner ignition issues (14-RA-06)
Custom Hood Fan Turns On by Itself and Wont Turn Off (14-RA-07)
ZVC30L1SS/L2SS, ZVC36L1SS/L2SS Double Blower Models: ZVC42L1SS/L2SS, ZVC48L1SS/L2SS
May 29, 2015 Custom Hood Fan Turns On by Itself and Wont Turn Off (14-RA-07)
Free Standing Range (14-RA-08)
JCGB750, JCGB850, PCGB940, PCGB945, PCGB950, PC2B940
May 29, 2015 Free Standing Range (14-RA-08)
Wall Oven Overlay Installation (14-RA-09)
JCK3000/JCT3000
May 29, 2015 Wall Oven Overlay Installation (14-RA-09)
Oven Door not Closing (15-RA-02)
JCAS730, JCAS745, JCAS445,JCAS724,MCAS724
Jan 14, 2016 Oven Door not Closing (15-RA-02)
Door Glass Support Replacement (15-RA-01)
JCBS250STSS
Sep 14, 2015 Door Glass Support Replacement (15-RA-01)
Door Glass Support Replacement (16-RA-01)
JCBS250STSS, JCBS660DF
Feb 02, 2016 Door Glass Support Replacement (16-RA-01)

NEW Microwave Service letters

Document Title Revision  
Child lock feature actives by itself (13-MW-01)
JVM1630WTC, JVM1630BTC, JVM1635STC JVM1620WTC, JVM1620BTC, JVM1625STC
Jun 03, 2015 Child lock feature actives by itself (13-MW-01)

New Washer Service letters

Document Title Revision  
Coin Operation Washer Warranty (4-AW-01)
WCCN2050FWC, WCCD2050JWC
May 29, 2015 Coin Operation Washer Warranty (4-AW-01)
Procedure for Programming Controls (14-AW-02
GTAS8655DMC, GTAS8450DWS, GTAN8250DWS
May 29, 2015 Procedure for Programming Controls (14-AW-02
GTAS8450DSounds during agitation(14-AW-03)
GTAS8450D, GTAS8655DMC, GTAN8250DWS
May 29, 2015 GTAS8450DSounds during agitation(14-AW-03)
Clearing H20 Supply When Displayed (14-AW-06)
GTAS8450D, GTAS8655DMC, GTAN8250DWS
May 29, 2015 Clearing H20 Supply When Displayed (14-AW-06)
Detergent or Fabric Softener Not Dispensing from Bulk Tank (15-AW-02)
GTAS8655DMC
May 29, 2015 Detergent or Fabric Softener Not Dispensing from Bulk Tank (15-AW-02)
Rattling Sound During Spin (15-AW-03)
GTAN8250DWS, GTAS8450DWS, GTAS8655DMC
May 29, 2015 Rattling Sound During Spin (15-AW-03)
Proper Stator Positioning to Prevent RPS (Hall Sensor) Rub on Rotor (15-AW-04)
GTAN8250D, GTAS8450D, GTAS8655D
May 29, 2015 Proper Stator Positioning to Prevent RPS (Hall Sensor) Rub on Rotor (15-AW-04)
Changes made for 2015 Energy Compliance (15-AW-05)
MTAP1100F2WW, GBAN2800F1WW,GTAN2800D2WW, GTW180SSJ0WW, GMAN2800D2WS,GTW180SCJ0WW
May 29, 2015 Changes made for 2015 Energy Compliance (15-AW-05)
Sounds During Spin (15-AW-07)
GTAN8250D, GTAS8450D
May 29, 2015 Sounds During Spin (15-AW-07)
Clothes Tearing or Stuck Under Agitator (15-AW-06)
All GE and Hotpoint Top Load Washers with Dual Action Agitators
Jul 30, 2015 Clothes Tearing or Stuck Under Agitator (15-AW-06)
2015 Energy Compliance Upgrades (15-AW-08)
24 & 27 Unitized Laundry Center
Sep 14, 2015 2015 Energy Compliance Upgrades (15-AW-08)
: Loud Side Panel Sounds During Spin (15-AW-09)
GTW810SSJ0WS & GTW860SPJMC
Nov 03, 2015 : Loud Side Panel Sounds During Spin (15-AW-09)
Motor Replacement with Speed/Hall Sensor (15-AW-10)
GTW460AMJ0WW, GTW460ASJ0WW, GTW485ASJ0WS, GTW680BSJ0WS
Nov 03, 2015 Motor Replacement with Speed/Hall Sensor (15-AW-10)
Tub Not Centered or Leaning to One Side (15-AW-11)
GUD27ESMJ0WW, GUD27GSSJ0WW
Nov 03, 2015 Tub Not Centered or Leaning to One Side (15-AW-11)
Washer Tripping AFCI Square (15-AW-12)
GFWS1700H0WW, GFWS1700H1WW GFWS1705H0DG, GFWS1705H1DG
Nov 19, 2015 Washer Tripping AFCI Square (15-AW-12)
Clicking Sound During Spin and Agitate (15-AW-13)
GTW460ASJ0WW, GTW485ASJ0WS, GTW680BSJ0WS
Dec 02, 2015 Clicking Sound During Spin and Agitate (15-AW-13)
Installation instructions for control (16-AW-01)
GTW220, GTW490, GTW680, GTW460, GTW200, GTW210, GTW410, GTW485, GTW491
Jan 21, 2016 Installation instructions for control (16-AW-01)

New Dryer Service Letters

Document Title Revision  
Black Marks on Clothing (15-DR-01)
GTUP270E & GTUP270G
Jun 03, 2015 Black Marks on Clothing (15-DR-01)
Dryer will not start (15-DR-02)
GTMX100ED3WW, GTMX180ED2WW, GTMX180ED3WW, GTMX180GD2WW, GTMX180GD3WW, GTMP520ED3WW, GTMP520ED4WW, GTMP520GD3WW, GTMP520GD4WW, GCMX180ED4WW, GCMX180ED5WW, GCMX180ED6WW, GMMP280ED4WS, GMMP280ED5WS, GTMP280GD4WW,GTMP280GD5WW, GTMX180GD4WW, GTMX180GD5WW, GTMP520ED5WW, GTMP520GD5WW
Jun 03, 2015 Dryer will not start (15-DR-02)

New GeoSpring Water Heater Service Letters

New Refrigerator Service Letters

Document Title Revision  
High Pitch Noise (14-RE-01)
GBRS0, GDRS0, GSHF6, GSR23, PDR20, PFSF2, PFSS0, PSCF3
Jun 05, 2015 High Pitch Noise (14-RE-01)
Bottom Mount Refrigerator Freezer Frost/Moisture (14-RE-03)
PFE29, PYE23, GFE29, GNE26
Jun 05, 2015 Bottom Mount Refrigerator Freezer Frost/Moisture (14-RE-03)
Express Thaw LED (lights up on its own) (3.0Lbs) (14-RE-04)
SXS 23,25,27,29
Jun 05, 2015 Express Thaw LED (lights up on its own) (3.0Lbs) (14-RE-04)
Water Dispenser Dripping (14-RE-05)
CFE29, DFE29, GFE29, PFE29, GFE27, CYE23, PYE23
Jun 05, 2015 Water Dispenser Dripping (14-RE-05)
French Door Bottom Freezer Refrigerator Operating (14-RE-06 (Supercedes 13-RE-04))
CFE29 CYE23 GNE26 GFE27 GFE29 PYE23 PFE29
Jun 05, 2015 French Door Bottom Freezer Refrigerator Operating (14-RE-06 (Supercedes 13-RE-04))
Frost or Ice on Top of Evaporators (14-RE-07)
CWE23SS, CYE23TS, PWE23KG, PWE23KM, PWE23KS, PYE23KS and PYE23PS
Jun 05, 2015 Frost or Ice on Top of Evaporators (14-RE-07)
Dispenser Not Dispensing or Continuously Dispensing Ice and Water (14-RE-08)
CFE29, CYE23, GFE27, GFE29, PFE27, PFE29 and PYE23
Jun 05, 2015 Dispenser Not Dispensing or Continuously Dispensing Ice and Water (14-RE-08)
Top Freezer Models Experiencing Warm Temperatures (14-RE-09)
GTE15CTH, GTS15CTH, H P E1 5 BTH, HPS15BTH, GIE16DGH, GIE16GSH, GPE16DTH, GTE16DTH, GTE16GSH, GTE16GTH, GTS16DTH, GTS16GSH, GTS 16GTH
Jun 05, 2015 Top Freezer Models Experiencing Warm Temperatures (14-RE-09)
Condenser Fan Sound Reduction (15-RE-01)
ZIC30GN, ZIK30GNZ, ZIW30GNZ
Jun 05, 2015 Condenser Fan Sound Reduction (15-RE-01)
Dual Icemaker Model 2014 French Door Refrigerators (15-RE-02)
GFE26GGH_BB/WW, GFE28HGH_BB/WW*,GNE29GGH_BB/WW, GNE29GMH_ES, GNE29GSH_SS,PWE23KGD_BB/WW, PWE23KMD_ES, PWE23KSD_SS,ZWE23ESH_SS, ZWE23PSH_SS
Jun 05, 2015 Dual Icemaker Model 2014 French Door Refrigerators (15-RE-02)
Radio Frequency Identification (RFID) Water Filter (15-RE-03)
GFE26GGH_ BB/WW, GFE26GMH_ ES, GFE26GSH_ SS GFE28HGH_BB/WW*, GFE28HMH_ ES*, CFE28TSH_SS CYE22TSH SS, PFE28RSH_SS*, PYE22PSH SS
Jun 05, 2015 Radio Frequency Identification (RFID) Water Filter (15-RE-03)
Compressor Sound During Start /Stop (15-RE-04)
PWE23, CFE28, CFE29, CWE23, CYE22, CYE23, PFE28, PFE29, PYE22, PYE23, ZWE23
Jun 05, 2015 Compressor Sound During Start /Stop (15-RE-04)
Flush Installation Decorative Wood Panels (15-RE-05)
ZIF360NHALF, ZIR360NHARH, ZIC360NHALH, ZIC360NHARH, ZISB360DHA, ZISB420DHA, ZISB480DHA, ZIS420NHA, ZIS480NHA, ZIP360NHA.
Jun 05, 2015 Flush Installation Decorative Wood Panels (15-RE-05)
French-Door Refrigerator with Internal Water Dispenser (15-RE-06)
CWE23SS, PWE23KGD, PWE23KMD, PWE23KSD, ZWE23ES, ZWE23PS
Jun 05, 2015 French-Door Refrigerator with Internal Water Dispenser (15-RE-06)
Internal Moisture  Frost, Ice Accumulation, Sweating or Leaking Water (15-RE-07)
All 15, 16, and 18 Top Freezer Models with a serial number 7 or 8. Example: GD7
Jun 05, 2015 Internal Moisture  Frost, Ice Accumulation, Sweating or Leaking Water (15-RE-07)
Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Jul 30, 2015 Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Activation of User Interface Keys (15-RE-09)
GFE26GMHBES, GFE26GSHCSS, GFE28HSHCSS, GFE26GMHCES,GFE28HSHBSS,GFE28HSHDSS,GFE26GSHBSS
Aug 26, 2015 Activation of User Interface Keys (15-RE-09)
Fresh Food LED Lights Not Operating (15-RE-11)
ZIS360NX, ZISB360DH, ZISB360DX, ZISS360DH, ZISS360DX, ZISS360NX, ZISW360DX ZIS420NH, ZIS420NX, ZISB420DH, ZISB420DX, ZISP420DH, ZISP420DT, ZISP420DX, ZISS420DH, ZISS420DX, ZISS420NH, ZISS420NX, ZISW420DX, ZIS480NH, ZIS480NX, ZISB480DH, ZISB480DX, ZISP480DH, ZISP480DT, ZISP480DX, ZISS480DH, ZISS480DX, ZISS480NH, ZISS480NX, ZISW480DX
Sep 03, 2015 Fresh Food LED Lights Not Operating (15-RE-11)
Fresh food temperature too cold (15-RE-12)
All 15 and 16 top freezer refrigerators
Nov 18, 2015 Fresh food temperature too cold (15-RE-12)
Injection Molded Dispenser Door (15-RE-13)
In Botton Freezer Refrigerator
Dec 15, 2015 Injection Molded Dispenser Door (15-RE-13)