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Welcome to the technical information website.
We support GE, GE Profile, Monogram and Moffat brands.

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New SAP Claims System

New SAP Service Training Video

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Recalls

GE Profile™ Front Load Clothes Washers Recall- 2012

Moffat®, GE® and GE Profile™ Plastic Tub Dishwasher Recall - 2012

Monogram® Gas Pro Rangetop with Grill Recall - 2011

GE Front Load Washer Recall - 2010

Monogram & Profile Top Control Dishwasher Recall - 2010

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NEW Dishwasher Service Letters

Document Title Revision  
Door Not Latching or Staying Latched - 15-DW-08
GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
Jun 02, 2015 Door Not Latching or Staying Latched - 15-DW-08
Capless Fine Filter 15-DW-10
GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
May 27, 2015 Capless Fine Filter 15-DW-10
Stainless Steel Tub - Tub Leaks 15-DW-07
all GE Stainless steel tub dishwashers
May 27, 2015 Stainless Steel Tub - Tub Leaks 15-DW-07
Top Control Dishwasher  Water on the Floor 15-DW-06
GDWT608VWW, DWT280VSS, PDWT300VWW, GDWT608VBB CDWT980VSS,PDWT200VBB,PDWT300VBB, GDWT668VSS PDWT200VWW, PDT280VSS, PWT380VSS, DWT580VSS
May 27, 2015 Top Control Dishwasher  Water on the Floor 15-DW-06
Door Leaks on 2013 and Later SS Tub Dishwashers 15-DW-05
CDT725S, CDT765S, GDF570S, GDT580S, GDT720S, PDT750S, PDT760S, ZDT800S and ZDT870S
May 27, 2015 Door Leaks on 2013 and Later SS Tub Dishwashers 15-DW-05
Improving Dry Results 15-DW-04
GDF510P_D_, GDF520P_D_, GDT530P_D_, GDF540H_D_ and GDT550H_D_
May 27, 2015 Improving Dry Results 15-DW-04
Reports of No Water, Low Water Level 15-DW-03
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800 and ZDT870
May 27, 2015 Reports of No Water, Low Water Level 15-DW-03
Loose Tub Mastic 15-DW-01
GDF570S, GDT580S, GDT720S, PDT750S, CDT725S, PDT760S, CDT765S, ZDT800S and ZDT870S
May 27, 2015 Loose Tub Mastic 15-DW-01
Upper Rack Binding 15-DW-02
GSC3, GSD1, GSD2, GSD3, GSD4, HDA2, HDA3, MSD2
May 27, 2015 Upper Rack Binding 15-DW-02
Door Hinge Bracket Replacement 14-DW-15
ZBD, CDW, PDW, CDWT, PDWT, GDWT
May 27, 2015 Door Hinge Bracket Replacement 14-DW-15
Upper Rack Wash Concerns 14-DW-08
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725 and ZDT800.
May 27, 2015 Upper Rack Wash Concerns 14-DW-08
Water on floor, under door 14-DW-05
GDF510, GDF520, GDT530, GDF540, GDT550, GDF570, GDT580, GDT720, PDT750, CDT725, PDT760, CDT765, ZDT800, ZDT870
May 27, 2015 Water on floor, under door 14-DW-05
Factors Associated with Wash Performance or Detergent Wash Out 14-DW-01
GDF510P, GDF520P, GDT530, GDF540H, GDT550H, GDF570G, GDT720S, PDT750S, CDT725S
May 27, 2015 Factors Associated with Wash Performance or Detergent Wash Out 14-DW-01
31-30642
Jun 08, 2015 31-30642
Current Sense Module (15-DW-09)
GSC3500, GSD2100, GSD2101, GSD3300,GSD3360,GSD4000, MSD2100
Jul 10, 2015 Current Sense Module (15-DW-09)

NEW Cooking Service Letters

Document Title Revision  
Door handle is loose or broken 14-RA-01
PC2B930DET2WW, PCB900DR3WW, PCB900DR4BB,PCB900DR4WW, PCB909DR2WW, PCB909DR3WW, PCB909DR4WW,PCB969DR3WW, PCGB930DET3BB, PCGB930DET3WW, PCS905DR2BB, PCS905DR2WW, PCS905DR4BB, PCS905DR4WW, PCS968DR2BB, PCS968DR2WW, PCS968DR4BB, PCS968DR4WW, PGS968DER2BB
May 29, 2015 Door handle is loose or broken 14-RA-01
Surface Burners (Erratic Ignition) (14-RA-02)
Gas Range - Sealed burners
May 29, 2015 Surface Burners (Erratic Ignition) (14-RA-02)
Dim Display Digits on Clock (14-RA-03)
PT7550SF1SS, PCT7050DF1WW, PCT7050SF1SS
May 29, 2015 Dim Display Digits on Clock (14-RA-03)
Wall Oven Door Hinge (14-RA-04)
JCK1000DFBB, JCK1000SFSS, JCK3000DFBB JCK3000DFWW, JCK3000SFSS, JCK5000DFBB JCK5000DFWW, JCK5000SFSS, JCT3000DFBB JCT3000DFWW, JCT3000SFSS, JCT5000DFBB JCT5000DFWW, JCT5000SFSS, PCT7050DFBB PCT7050DFWW, PCT7050SFSS, PT7550SFSS
May 29, 2015 Wall Oven Door Hinge (14-RA-04)
F97 Fault Code Displayed on Double Wall Ovens (14-RA-05)
PT7550SF
May 29, 2015 F97 Fault Code Displayed on Double Wall Ovens (14-RA-05)
Bake burner ignition issues (14-RA-06)
PCGB930DET, PCGB930SET, PCGB980SET, CCGS985SET
May 29, 2015 Bake burner ignition issues (14-RA-06)
Custom Hood Fan Turns On by Itself and Wont Turn Off (14-RA-07)
ZVC30L1SS/L2SS, ZVC36L1SS/L2SS Double Blower Models: ZVC42L1SS/L2SS, ZVC48L1SS/L2SS
May 29, 2015 Custom Hood Fan Turns On by Itself and Wont Turn Off (14-RA-07)
Free Standing Range (14-RA-08)
JCGB750, JCGB850, PCGB940, PCGB945, PCGB950, PC2B940
May 29, 2015 Free Standing Range (14-RA-08)
Wall Oven Overlay Installation (14-RA-09)
JCK3000/JCT3000
May 29, 2015 Wall Oven Overlay Installation (14-RA-09)

NEW Microwave Service letters

Document Title Revision  
Child lock feature actives by itself (13-MW-01)
JVM1630WTC, JVM1630BTC, JVM1635STC JVM1620WTC, JVM1620BTC, JVM1625STC
Jun 03, 2015 Child lock feature actives by itself (13-MW-01)

New Washer Service letters

Document Title Revision  
Coin Operation Washer Warranty (4-AW-01)
WCCN2050FWC, WCCD2050JWC
May 29, 2015 Coin Operation Washer Warranty (4-AW-01)
Procedure for Programming Controls (14-AW-02
GTAS8655DMC, GTAS8450DWS, GTAN8250DWS
May 29, 2015 Procedure for Programming Controls (14-AW-02
GTAS8450DSounds during agitation(14-AW-03)
GTAS8450D, GTAS8655DMC, GTAN8250DWS
May 29, 2015 GTAS8450DSounds during agitation(14-AW-03)
Clearing H20 Supply When Displayed (14-AW-06)
GTAS8450D, GTAS8655DMC, GTAN8250DWS
May 29, 2015 Clearing H20 Supply When Displayed (14-AW-06)
Detergent or Fabric Softener Not Dispensing from Bulk Tank (15-AW-02)
GTAS8655DMC
May 29, 2015 Detergent or Fabric Softener Not Dispensing from Bulk Tank (15-AW-02)
Rattling Sound During Spin (15-AW-03)
GTAN8250DWS, GTAS8450DWS, GTAS8655DMC
May 29, 2015 Rattling Sound During Spin (15-AW-03)
Proper Stator Positioning to Prevent RPS (Hall Sensor) Rub on Rotor (15-AW-04)
GTAN8250D, GTAS8450D, GTAS8655D
May 29, 2015 Proper Stator Positioning to Prevent RPS (Hall Sensor) Rub on Rotor (15-AW-04)
Changes made for 2015 Energy Compliance (15-AW-05)
MTAP1100F2WW, GBAN2800F1WW,GTAN2800D2WW, GTW180SSJ0WW, GMAN2800D2WS,GTW180SCJ0WW
May 29, 2015 Changes made for 2015 Energy Compliance (15-AW-05)
Sounds During Spin (15-AW-07)
GTAN8250D, GTAS8450D
May 29, 2015 Sounds During Spin (15-AW-07)
Clothes Tearing or Stuck Under Agitator (15-AW-06)
All GE and Hotpoint Top Load Washers with Dual Action Agitators
Jul 30, 2015 Clothes Tearing or Stuck Under Agitator (15-AW-06)

New Dryer Service Letters

Document Title Revision  
Black Marks on Clothing (15-DR-01)
GTUP270E & GTUP270G
Jun 03, 2015 Black Marks on Clothing (15-DR-01)
Dryer will not start (15-DR-02)
GTMX100ED3WW, GTMX180ED2WW, GTMX180ED3WW, GTMX180GD2WW, GTMX180GD3WW, GTMP520ED3WW, GTMP520ED4WW, GTMP520GD3WW, GTMP520GD4WW, GCMX180ED4WW, GCMX180ED5WW, GCMX180ED6WW, GMMP280ED4WS, GMMP280ED5WS, GTMP280GD4WW,GTMP280GD5WW, GTMX180GD4WW, GTMX180GD5WW, GTMP520ED5WW, GTMP520GD5WW
Jun 03, 2015 Dryer will not start (15-DR-02)

New GeoSpring Water Heater Service Letters

New Refrigerator Service Letters

Document Title Revision  
High Pitch Noise (14-RE-01)
GBRS0, GDRS0, GSHF6, GSR23, PDR20, PFSF2, PFSS0, PSCF3
Jun 05, 2015 High Pitch Noise (14-RE-01)
Bottom Mount Refrigerator Freezer Frost/Moisture (14-RE-03)
PFE29, PYE23, GFE29, GNE26
Jun 05, 2015 Bottom Mount Refrigerator Freezer Frost/Moisture (14-RE-03)
Express Thaw LED (lights up on its own) (3.0Lbs) (14-RE-04)
SXS 23,25,27,29
Jun 05, 2015 Express Thaw LED (lights up on its own) (3.0Lbs) (14-RE-04)
Water Dispenser Dripping (14-RE-05)
CFE29, DFE29, GFE29, PFE29, GFE27, CYE23, PYE23
Jun 05, 2015 Water Dispenser Dripping (14-RE-05)
French Door Bottom Freezer Refrigerator Operating (14-RE-06 (Supercedes 13-RE-04))
CFE29 CYE23 GNE26 GFE27 GFE29 PYE23 PFE29
Jun 05, 2015 French Door Bottom Freezer Refrigerator Operating (14-RE-06 (Supercedes 13-RE-04))
Frost or Ice on Top of Evaporators (14-RE-07)
CWE23SS, CYE23TS, PWE23KG, PWE23KM, PWE23KS, PYE23KS and PYE23PS
Jun 05, 2015 Frost or Ice on Top of Evaporators (14-RE-07)
Dispenser Not Dispensing or Continuously Dispensing Ice and Water (14-RE-08)
CFE29, CYE23, GFE27, GFE29, PFE27, PFE29 and PYE23
Jun 05, 2015 Dispenser Not Dispensing or Continuously Dispensing Ice and Water (14-RE-08)
Top Freezer Models Experiencing Warm Temperatures (14-RE-09)
GTE15CTH, GTS15CTH, H P E1 5 BTH, HPS15BTH, GIE16DGH, GIE16GSH, GPE16DTH, GTE16DTH, GTE16GSH, GTE16GTH, GTS16DTH, GTS16GSH, GTS 16GTH
Jun 05, 2015 Top Freezer Models Experiencing Warm Temperatures (14-RE-09)
Condenser Fan Sound Reduction (15-RE-01)
ZIC30GN, ZIK30GNZ, ZIW30GNZ
Jun 05, 2015 Condenser Fan Sound Reduction (15-RE-01)
Dual Icemaker Model 2014 French Door Refrigerators (15-RE-02)
GFE26GGH_BB/WW, GFE28HGH_BB/WW*,GNE29GGH_BB/WW, GNE29GMH_ES, GNE29GSH_SS,PWE23KGD_BB/WW, PWE23KMD_ES, PWE23KSD_SS,ZWE23ESH_SS, ZWE23PSH_SS
Jun 05, 2015 Dual Icemaker Model 2014 French Door Refrigerators (15-RE-02)
Radio Frequency Identification (RFID) Water Filter (15-RE-03)
GFE26GGH_ BB/WW, GFE26GMH_ ES, GFE26GSH_ SS GFE28HGH_BB/WW*, GFE28HMH_ ES*, CFE28TSH_SS CYE22TSH SS, PFE28RSH_SS*, PYE22PSH SS
Jun 05, 2015 Radio Frequency Identification (RFID) Water Filter (15-RE-03)
Compressor Sound During Start /Stop (15-RE-04)
PWE23, CFE28, CFE29, CWE23, CYE22, CYE23, PFE28, PFE29, PYE22, PYE23, ZWE23
Jun 05, 2015 Compressor Sound During Start /Stop (15-RE-04)
Flush Installation Decorative Wood Panels (15-RE-05)
ZIF360NHALF, ZIR360NHARH, ZIC360NHALH, ZIC360NHARH, ZISB360DHA, ZISB420DHA, ZISB480DHA, ZIS420NHA, ZIS480NHA, ZIP360NHA.
Jun 05, 2015 Flush Installation Decorative Wood Panels (15-RE-05)
French-Door Refrigerator with Internal Water Dispenser (15-RE-06)
CWE23SS, PWE23KGD, PWE23KMD, PWE23KSD, ZWE23ES, ZWE23PS
Jun 05, 2015 French-Door Refrigerator with Internal Water Dispenser (15-RE-06)
Internal Moisture  Frost, Ice Accumulation, Sweating or Leaking Water (15-RE-07)
All 15, 16, and 18 Top Freezer Models with a serial number 7 or 8. Example: GD7
Jun 05, 2015 Internal Moisture  Frost, Ice Accumulation, Sweating or Leaking Water (15-RE-07)
Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Jul 30, 2015 Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Activation of User Interface Keys (15-RE-09)
GFE26GMHBES, GFE26GSHCSS, GFE28HSHCSS, GFE26GMHCES,GFE28HSHBSS,GFE28HSHDSS,GFE26GSHBSS
Aug 26, 2015 Activation of User Interface Keys (15-RE-09)