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Welcome to the technical information website
in support of GE, GE Profile, Cafe, Monogram and Moffat brands.

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New COD Dispatching Coming Soon

Document Title Type Size  
Contract Schedule F
Fill this out and return to your depot manager if you do not want to do COD service calls
pdf 175.00 kB Contract Schedule F
Closing COD Orders Training
pdf 1.24 MB Closing COD Orders Training

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New SAP Claims System

New SAP Service Training Video

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Recalls

GE Profile™ Top Load Clothes Washers Recall- 2016

GE Profile™ Front Load Clothes Washers Recall- 2012

Moffat®, GE® and GE Profile™ Plastic Tub Dishwasher Recall - 2012

Monogram® Gas Pro Rangetop with Grill Recall - 2011

GE Front Load Washer Recall - 2010

Monogram & Profile Top Control Dishwasher Recall - 2010

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NEW Dishwasher Service Letters
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Document Title Revision  
Stainless Steel Tub - Tub Leaks 15-DW-07
all GE Stainless steel tub dishwashers
May 27, 2015 Stainless Steel Tub - Tub Leaks 15-DW-07
Door Hinge Bracket Replacement 14-DW-15
ZBD, CDW, PDW, CDWT, PDWT, GDWT
May 27, 2015 Door Hinge Bracket Replacement 14-DW-15
Current Sense Module (15-DW-11)
CDT725SSF6 GDF540H_ _ 6 GDT580S_ F6 PDT760S_ F7 CDT765S_F7 GDF570S_ F6 GDT720S_ H6 ZDT800S_ F7 GDF510P_D6 GDT530P_ D6 PDT750S_ F7 ZDT870S_ F7 GDF520P_ _6 GDT550H_ D6
Sep 22, 2015 Current Sense Module (15-DW-11)
Dishwasher will not start or just beeps (16-DW-06)
PDT660, GDT650, GDT690 and GDT696
Sep 29, 2016 Dishwasher will not start or just beeps (16-DW-06)
Poor Upper Rack Wash or Incomplete Detergent Washout 16-DW-07
Models affected from serial range HZ  GG (May 2012  April 2016):GDF510P_D_ GDF510P_J2 GDT530P_D_ GDT545P_J0 GDT550H_D GDT635H_J2 GDF510P_J0 GDF520P_D_ GDF540H GDT545P_J2 GDT635H_J0
Dec 21, 2016 Poor Upper Rack Wash or Incomplete Detergent Washout 16-DW-07
Improving Dry Results (16-DW-10)
2012 and Newer Plastic Tub Dishwashers GDF510P, GDF520P, GDT530P, GDF540H
Dec 21, 2016 Improving Dry Results (16-DW-10)
Poor Dry Performance, Fogging / Condensation or Display Inoperative (17-DW-01 )
CDT765S GDF570S_J PDT750S ZDT800S CDT835S GDT655S PDT760S ZDT870S CDT865S PDF820S PDT825S ZDT975S
May 01, 2017 Poor Dry Performance, Fogging / Condensation or Display Inoperative (17-DW-01 )
CSM (Current Sense Module) Causes No Operation or Dead Condition (17-DW-03 )
Plastic Tub Models SS Tub Models GDF510PxJ2 CDT835SxJ0 GDT545PxJ2 GDF570SxJ0 GDT635HxJ2 GDT655SxJ0 PDT825SxJ0
Jun 12, 2017 CSM (Current Sense Module) Causes No Operation or Dead Condition (17-DW-03 )
Fill Funnel, Sump, Flood Float and Flood sw update ( 17-DW-04)
All GDF and GDT models with Engineering digit 5 Models GDF520PxJ5xx, GDF610PxJ5xx, GDF620HxJ5xx, GDT545PxJ5xx, GDT625PxJ5xx and GDT635HxJ5xx
Sep 27, 2017 Fill Funnel, Sump, Flood Float and Flood sw update ( 17-DW-04)
Machine Control Board Replacement (17-DW-05)
See List on Page 2 (almost all recent models) Personality jumper set.
Sep 27, 2017 Machine Control Board Replacement (17-DW-05)
Diagnosing UI (User Interface) Controls ( 17-DW-02)
models ADT, CDT, DDT, GDF, GDT, PDF, PDT and ZDT ( see excluded models on letter)
Jun 02, 2017 Diagnosing UI (User Interface) Controls ( 17-DW-02)
Wi-Fi Connect Informations (18-DW-01)
PDT760**J
Jan 03, 2018 Wi-Fi Connect Informations (18-DW-01)
Error Code Guides (18-DW-02 )
models beginning with PDT6 and GDT6 US models GDF570 and GDT655
Feb 16, 2018 Error Code Guides (18-DW-02 )

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NEW Cooking Service Letters
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Document Title Revision  
Surface Burners (Erratic Ignition) (14-RA-02)
Gas Range - Sealed burners
May 29, 2015 Surface Burners (Erratic Ignition) (14-RA-02)
Door Glass Support Replacement (16-RA-01)
JCBS250STSS, JCBS660DF
Feb 02, 2016 Door Glass Support Replacement (16-RA-01)
Multiple Elements Not Heating (16-RA-02)
Induction Ranges and Cooktops
Sep 29, 2016 Multiple Elements Not Heating (16-RA-02)
No Heat in Lower Oven During Bake (16-RA-03)
Double Oven Gas Range CCGS990SET1SS CCGS990SET4SS CCGS990SET7SS PCGB995SET1SS CCGS990SET2SS CCGS990SET5SS CCGS990SET8SS PCGB995SET2SS CCGS990SET3SS CCGS990SET6SS
Dec 22, 2016 No Heat in Lower Oven During Bake (16-RA-03)
One or More Surface Elements Shutdown During Operation (17-RA-01)
CHP9530SJ1SS CHP9530SJ2SS CHP9536SJ1SS CHP9536SJ2SS
May 02, 2017 One or More Surface Elements Shutdown During Operation (17-RA-01)
Uneven or Misaligned Burner Grates (17-RA-02)
ZDP304 ZDP364 ZDP366 ZDP484 ZDP486 ZGP304 ZGP364 ZGP366 ZGP484 ZGP486 ZGU364 ZGU366 ZGU484 ZGU486 CGU366
Nov 17, 2017 Uneven or Misaligned Burner Grates (17-RA-02)
Air Leakage Through Recirculation Holes When Vented (17-RA-03)
JVX5300DJ1WWC PVX7300EJ1ESC JVX5300EJ1ESC PVX7300SJ1SSC JVX5300J1SSC PVX7360SJ1SSC
Dec 28, 2017 Air Leakage Through Recirculation Holes When Vented (17-RA-03)
Hood LED Lights Flashing (18-RA-01)
PVX7300EJ1ES, PVX7300SJ1SS, PVX7360SJ1SS
Jan 04, 2018 Hood LED Lights Flashing (18-RA-01)

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NEW Microwave Service letters
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Document Title Revision  
2.1 Cu. Ft. Over The Range Microwave (16-MW-01)
PVM2188SJC PVM2188SLJC
Mar 30, 2016 2.1 Cu. Ft. Over The Range Microwave (16-MW-01)
Display turns off/Time not showing (16-MW-02)
CVM1790SS3SS, CVM1790SS4SS
Jul 18, 2016 Display turns off/Time not showing (16-MW-02)

New Washer Service letters

Document Title Revision  
Procedure for Programming Controls (14-AW-02
GTAS8655DMC, GTAS8450DWS, GTAN8250DWS
May 29, 2015 Procedure for Programming Controls (14-AW-02
Washer Tripping AFCI Square (15-AW-12)
GFWS1700H0WW, GFWS1700H1WW GFWS1705H0DG, GFWS1705H1DG
Nov 19, 2015 Washer Tripping AFCI Square (15-AW-12)
Installation instructions for control (16-AW-01)
GTW220, GTW490, GTW680, GTW460, GTW200, GTW210, GTW410, GTW485, GTW491
Jan 21, 2016 Installation instructions for control (16-AW-01)
Water Randomly Releasing From Fill funnel nozzle (16-AW-06)
MTW200, GTW220, GTW330, GTW460, GTW465, GTW485, GTW490, GTW680
Jul 19, 2016 Water Randomly Releasing From Fill funnel nozzle (16-AW-06)
Subject: Water Leak When Using Large, Super or Deep Fill Options (16-AW-07)
Models affected: GTW460ASJ4WW GTW460AMJ5WW GTW460ASJ5WW GTW485ASJ2W GTW485ASJ1WS GTW680BSJ3WS
Nov 14, 2016 Subject: Water Leak When Using Large, Super or Deep Fill Options (16-AW-07)
Lid Lock Issue (17-AW-01)
MTW200BMK, GTW220BMK, GTW330BMK, GTW460BMK, GTW465BMK, GTW485BMK,
Feb 06, 2017 Lid Lock Issue (17-AW-01)
Installation instructions for control WW01F01729 WW01F01730 WW01F01731(17-AW-02)
GTW680BMK, GTW460BMK, GTW485BMK, GTW220BMK, GTW330BMK, Serial numbers : All
Jan 18, 2017 Installation instructions for control WW01F01729 WW01F01730 WW01F01731(17-AW-02)
Tub Pressure Chamber Blockage (Plastic Debris)(17-AW-03)
Models affected: (US and Mexico ) GTW220 GTW685 GTW330 GTW750 GTW460 GTW755 GTW465 HTW200 GTW485 HTW240 GTW490 MTW200 GTW680
Mar 20, 2017 Tub Pressure Chamber Blockage (Plastic Debris)(17-AW-03)
Excessive Vibration, Moves Out of Position (17-AW-04 )
GTW220 GTW460 GTW485 GTW680 HTW200 GTW330 GTW465 GTW490 HTW240 MTW200
Mar 24, 2017 Excessive Vibration, Moves Out of Position (17-AW-04 )
Excessive Vibration (17-AW-05)
GTW220 GTW460 GTW485 GTW680 HTW200 MTW200 GTW330 GTW465
Apr 13, 2017 Excessive Vibration (17-AW-05)

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New Dryer Service Letters
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Document Title Revision  
Black Marks on Clothing (15-DR-01)
GTUP270E & GTUP270G
Jun 03, 2015 Black Marks on Clothing (15-DR-01)
Dryer will not start (15-DR-02)
GTMX100ED3WW, GTMX180ED2WW, GTMX180ED3WW, GTMX180GD2WW, GTMX180GD3WW, GTMP520ED3WW, GTMP520ED4WW, GTMP520GD3WW, GTMP520GD4WW, GCMX180ED4WW, GCMX180ED5WW, GCMX180ED6WW, GMMP280ED4WS, GMMP280ED5WS, GTMP280GD4WW,GTMP280GD5WW, GTMX180GD4WW, GTMX180GD5WW, GTMP520ED5WW, GTMP520GD5WW
Jun 03, 2015 Dryer will not start (15-DR-02)
Dryer Control Board Personality (16-DR-01)
Sep 29, 2016 Dryer Control Board Personality (16-DR-01)
Black Marks on Clothing (16-DR-02)
GUAN275EDWW Models: Unitized Laundry Center GUD27ESMJWW GUD27GSSJWW GUAP270EMWW GTUP270GMWW
Dec 22, 2016 Black Marks on Clothing (16-DR-02)
Part Installation Instructions (17-DR-01)
GTD65, GTX65
Aug 15, 2017 Part Installation Instructions (17-DR-01)
Wont Start / Restart, Stops Mid-Cycle (17-DR-02)
27 Gas and Electric Dryers LF  FH (June 2015  March 2017)
Dec 28, 2017 Wont Start / Restart, Stops Mid-Cycle (17-DR-02)

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NEW Laundry Center Service Letters
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New Refrigerator Service Letters
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Document Title Revision  
Water Dispenser Dripping (14-RE-05)
Oct 06, 2017 Water Dispenser Dripping (14-RE-05)
Radio Frequency Identification (RFID) Water Filter (15-RE-03)
GFE26GGH_ BB/WW, GFE26GMH_ ES, GFE26GSH_ SS GFE28HGH_BB/WW*, GFE28HMH_ ES*, CFE28TSH_SS CYE22TSH SS, PFE28RSH_SS*, PYE22PSH SS
Oct 11, 2016 Radio Frequency Identification (RFID) Water Filter (15-RE-03)
Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Jul 30, 2015 Fresh Food Evaporator Fan Contributing to Warm Temperatures (15-RE-10)
Injection Molded Dispenser Door (15-RE-13)
In Botton Freezer Refrigerator
Dec 15, 2015 Injection Molded Dispenser Door (15-RE-13)
R600a Sealed System Service Information & Service Instructions (16-RE-03)
MPE12FG, MPE12FS, MTE18G, MTE18H
Jun 21, 2016 R600a Sealed System Service Information & Service Instructions (16-RE-03)
Too Cold/Erratic Temperatures or Excessive Moisture (16RE-08 )
Models: GIE18H*H****, GTE18**H****, GTS18**H****
Aug 22, 2016 Too Cold/Erratic Temperatures or Excessive Moisture (16RE-08 )
Falling Freezer Basket (16-RE-10)
CWE23SSH, CYE22TSH, CYE22USH, GYE22HMK, GYE22HSK PWE23KMK, PWE23KSK, PYE22PMK, PYE22PSK, ZWE23ESH ZWE23PSH,
Oct 17, 2016 Falling Freezer Basket (16-RE-10)
Freezer Icemaker Not Making Ice (16-RE-11)
French Door Refrigerators CWE23 GNE26 PFE28 GNE29 PFE22 PYE22 GFE28 PWE23 GFE29 ZWE23
Dec 22, 2016 Freezer Icemaker Not Making Ice (16-RE-11)
Too Cold/Eratic Temperatures or Excessive Moisture (17-RE-01)
GIE18H*H**** GTE18**H**** GTS18**H**** Serial numbers: VF  LG (November 2015  June 2016) 17-RE-01 Supersedes 16-RE-08
Jan 09, 2017 Too Cold/Eratic Temperatures or Excessive Moisture (17-RE-01)
Excessive Moisture / Frost Around Outer Edge of Freezer Liner(17-RE-02)
GTE15CTH **** GTS15CTH**** HPS15BTH**** GTE16**H**** GTS16**H**** Serial numbers: GD-TF (April 2014  October 2015)
Jan 10, 2017 Excessive Moisture / Frost Around Outer Edge of Freezer Liner(17-RE-02)
GE 30 and 33 in Bottom Freezer Refrigerators Training bulletin (17-RE-03)
GFE24J_KAF GNE25J_KAF GDE25E_KAR GDE21E_KAR GNE21F_KAF GNE21F_KAK
Mar 28, 2017 GE 30 and 33 in Bottom Freezer Refrigerators Training bulletin (17-RE-03)
Peeling Dispenser Overlay (17-RE-05)
French Door Refrigerators PFE24JGKAFWW PFE24JMKAFES PFE24JSKAFSS
Apr 06, 2017 Peeling Dispenser Overlay (17-RE-05)
Falling Freezer Basket (17-RE-04 )
CFE28TSH GFE28GSK GYE22HMK GYE22HSK PWE23KMK PWE23KSK PYE22PMK PYE22PSK ZWE23ESH ZWE23PSH CFE28UEL GFE28HMK CFE28USH GFE28HSK DFE28JMK GNE29GSK DFE28JSK GNE29GMK GFE26GGK PFE28KMK GFE26GMK PFE28KSK GFE26GSK PFE28PMK GFE28GGK PFE28PSK GFE28GMK
Apr 01, 2017 Falling Freezer Basket (17-RE-04 )
Learning Guide - common issues on Top Mount refrigerators.(17-RE-12)
MTS18, MTE18, MPE12
Nov 16, 2017 Learning Guide - common issues on Top Mount refrigerators.(17-RE-12)
Non-responsive Display (17-RE-06 )
CFE28TSH CYE22TSH
Jun 15, 2017 Non-responsive Display (17-RE-06 )
Slow Ice Production (17-RE-08 )
GSE25GGHBB GSE25GGHWW GSE25GSHSS GSS25GMHES PSE25KGHBB PSE25KGHWW PSE25KSHSS
Jun 20, 2017 Slow Ice Production (17-RE-08 )
AFCI or AFCI+GFCI Dual Function Breakers Tripping (17-RE-07)
GTE21GSH***, GTE21GTH GPE12F*****
Jun 16, 2017 AFCI or AFCI+GFCI Dual Function Breakers Tripping (17-RE-07)
No Sound, Photos Not Uploading, Non-Functional Display (17-RE-09)
CFE28U*, CYE22U*
Jun 22, 2017 No Sound, Photos Not Uploading, Non-Functional Display (17-RE-09)
Dispenser Leaking During Heating At High Altitudes (17-RE-10)
CFE28T, CFE29TS, CYE22TS, CYE23TS
Jun 27, 2017 Dispenser Leaking During Heating At High Altitudes (17-RE-10)
Icemaker Water Valve Chattering (17-RE-11)
CFE28 DFE28 GFE28 PFE28 CYE22 GFE26 PYE22 GYE22
Oct 10, 2017 Icemaker Water Valve Chattering (17-RE-11)
Excessive Moisture / Frost, Sweating, Noisy Evaporator Fan Motor and / or Erratic Temperatures(17-RE-13)
All 15, 16 and 18 GE and Hotpoint Top Freezer Models that use the mechanical Defrost Timer.
Dec 28, 2017 Excessive Moisture / Frost, Sweating, Noisy Evaporator Fan Motor and / or Erratic Temperatures(17-RE-13)
Café Handle  End Cap Gap (17-RE-14)
CFE28 CFE29 CWE23 CYE22 CYE23
Dec 28, 2017 Café Handle  End Cap Gap (17-RE-14)

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New GeoSpring Water Heater Service Letters
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